Review sites are becoming the most influential and authoritative research tools online – making online review management essential.
We all use reviews to vet our options.
Igniyte helps companies around the world to harness the power of online reviews. We do this by implementing positive review strategies and managing conversations online.
Did you know that over 65 million comments and opinions a month are posted to review websites or forums? While 73% of consumers have greater trust in businesses when customer feedback is positive. Businesses with 1 or 2 star reviews typically fail to convert almost 90% of prospective customers. Because reviews dramatically influence buyer behaviour:
This gives high ranking review websites enormous power to impact on your company profitability. Why? Because consumers use reviews to express everything from great experiences and confidence in brands to dissatisfaction with services and products.
We work with you to help you take control of online reviews about your business. And it all starts with a solid audit and strategy.
The Igniyte Business Review Management Tool enables you to:
Track all of your customer reviews from one easy-to-use dashboard.
Get automated e-mail notifications to stay on top of reviews. And reply straight from the management tool.
Understand the cause of complaints, so that you can resolve concerns and improve. Plus, reduce complaints and negative reviews.
Ask customers to review your business, products, and services and track responses.
Track your progress – review volumes, sentiment and star ratings. And see how you fare against the competition.
When customers say great things, it reflects well on your business. Spread the word. But do so with caution. If you’re being targeted by malicious or fake reviews this can have a counter effect (it’s good to know).
It takes time to manage your online reviews, but our tool saves your team having to do it manually. We offer two different service levels, owned and managed.
Owned – we set you up with the Igniyte Business Review Management Tool, get you started. Then you manage your reviews direct from the tool.
Managed – we set you up with the Igniyte Business Review Management Tool, get you started and then manage the service for you. We handle all review monitoring, responses and invites, escalating any issues to you where needed and reporting progress monthly and quarterly. We also interpret insights and provide expert advice – with the aim of continuous improvement.
Igniyte can help you. Our team of experts will search and collect any negative content found on relevant and influential review websites. We will advise on best practice review management and identify any breaches to the Consumer Protection from Unfair Trading Regulations (2008), the Competition and Markets Authority (CMA) guidance and the Advertising Standards Authority guidelines.
Because we know how important it is to your business.
Ask your customers to review your business, products, and services. A review management strategy will help you to do this across the platforms you want most visibility on. So, talk to us about the best options.
It happens, and fake reviews are incredibly painful for businesses. We know this because we speak to businesses being affected by them every month. But we can help you to spot fake reviews and understand how to handle them.
Igniyte is partnered with Trustpilot, one of the world’s largest online review communities, to help build trust between businesses and consumers. Our partnership can help you to:
So, if you want to know more about how we can help you build brand trust, customer confidence, search engine rankings, and online presence through our online review management services, email firstname.lastname@example.org or call us on 0203 542 8686.
Speak with Fiona our online review management expert, in complete confidence.