Reputation is a factor for all businesses – regardless of their size. Because of this, Igniyte has recently worked with Small Business to look at the challenges facing British SME in the technological age and how businesses can work to overcome these.
From reviewing where your brand appears online, to ensuring your team is well versed in how to deal with online feedback, small firms often face similar challenges as much larger organisations.
However, with challenges comes opportunity in terms of generating a mound of feedback which can be used to implement better customer service in the future. For the full article and list of tips for SMEs, click here.
Image courtesy of Small Business.