Igniyte Managing Partner Simon Wadsworth has spoken to Forbes in a piece detailing how businesses can maintain customer loyalty and keep their customers coming back for more.
Simon discusses the issue of how brands should take care of their reputation. He says: “Customers like to shop from businesses that enjoy a good reputation. Businesses need to take steps to maintain their reputation. However, it’s not an easy thing to do in today’s environment where word of mouth spreads faster than wildfire.”
The article goes into further detail about the importance of ensuring customers feel special and valued. This includes tracking your core consumer base, and ensuring you know why they came to you in the first place. All essential to good online reputation management.
Concluding on the matter of positive reputation and customer loyalty, journalist Steve Olenski notes how critical it is for companies to adapt an innovate approach to stay on top. Read the full list of points on the Forbes website here.