Among the subjects addressed was Igniyte’s 2014 Business of Reviews report. This highlights the rising concerns of managers about how online reviews can have a direct impact on businesses.
From following up this report in 2016, we found this a problem is getting worse. Undoubtedly, the number of managers advising their firm had received negative feedback has increased. It has gone from 17 to 21 per cent over the past 12 months. For the full article including tips for managing your business’s online reputation, click here.
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